Get help
Offsite is in beta and the fastest fixes come from reports that contain enough to reproduce the problem.
Send feedback from the app
Section titled “Send feedback from the app”The in-app feedback form is the direct line. It reaches us with what you wrote — and nothing else, because there is no telemetry attached to it.
Use it for bugs, confusing behaviour, and things that should exist and do not.
What to include
Section titled “What to include”A report that contains these gets fixed much faster than one that does not:
| App and host version | both, from the host row in the sidebar |
| Host type | This Mac, a remote Mac, or Linux |
| Which device | Mac, iPhone, Watch |
| Connection path | what the pill said — LAN, Tailscale or relay |
| What you did | the click path, not the conclusion |
| What happened | including the exact message, if there was one |
The version pair matters more than it looks: several symptoms that read like network bugs are really an app and host that no longer speak the same protocol. See Updating Offsite.
Before you send
Section titled “Before you send”Two checks that resolve a good share of reports on their own:
- Are the app and the host on the same release? If not, update both and fully restart the app — a running app keeps its old protocol even after the bundle on disk was replaced.
- Is it in Troubleshooting? Known issues are listed there with what actually fixes them.
Release notes
Section titled “Release notes”Every version is described at offsite.sh/releases. If something changed under you, that is where it is written down.